I entered the wrong mobile number during 2FA setup. This makes sure that you control every order that you make in the Premium Shop. With 2FA turned on, you will be required to enter an authentication code to complete each purchase. The 2-factor authentication is an additional step in the purchase process that helps protect you from different types of fraud attempts. What is the 2-factor authentication (2FA)? If this step didn't help, try to remove game mods - they can affect in-game shop behavior and appearance. Add the application WorldOfWarships.exe to your list of trusted programs. Your antivirus or firewall may block the Shop. The in-game Premium Shop only displays a loading animation and nothing happens? Remove all mods and start an Integrity Check: Call your Bank for help as soon as possible if you see any fraudulent charges. Add Payment Methods.Īny in-game input prompt for credit card number or similar (except 2FA SMS code request) - can lead to a fraud attempt caused by 3rd party mods. Purchasing is only possible with a Payment Method linked to your account. Why can't I input my credit card number in-game? Submit a ticket and provide the following information: I made a purchase but it does not appear in game. Order ID (if the system shows it on the error page).Info about the item you were attempting to purchase.Should the issue persist, Submit a ticket and attach:.Start the game in the Safe mode and try again.Make sure there's a valid Payment method linked to your account.Run an integrity check of the game files:.The in game shop appearance seems to be incorrect / doesn't work / there are no goods to buy / payment methods are unavailable. It's not possible to link a payment method in-game. Where can I find the in-game Premium Shop? I linked a payment method to my account and returned to the game, but nothing happened.I made several payments and further purchases were blocked by my payment method provider, help!.Can I buy several items at once by adding them to cart?.I entered the wrong mobile number during 2FA setup.What is the 2-factor authentication (2FA)?.The in-game Premium Shop only displays a loading animation and nothing happens?.Why can't I input my credit card number in-game?.I made a purchase but it does not appear in game.The in game shop appearance seems to be incorrect / doesn't work / there are no goods to buy / payment methods are unavailable.Why should I use an external browser to manage payment methods? Can I enter my credit card number inside the game?.Where can I find the in-game Premium Shop?.

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